Onecall Distribution Limited – Privacy & Cookies
Onecall Distribution Limited (“Onecall Distribution”) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand:
- how and why Onecall Distribution collect information from you;
- who we share your information with, why and on what basis; and
- what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Onecall Distribution will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Onecall Distribution determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection Officer, Onecall Distribution Limited, 28 Monkspath Business Park, Shirley, B90 4NZ, United Kingdom or via sales@oncealldistribution.co.uk quoting Security and Privacy Enquiry.
This privacy notice was last updated on the 16th January 2025.
What information we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. You will need to set up a Onecall Distribution Account before ordering from us, so that we can set this up we will ask you to provide some personal information such as:
- full name
- address (and previous addresses)
- company registration and VAT numbers
- email addresses
As an existing customer if you have shopped with us using a credit card or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers whose payment cards have expired will be asked if they would like to automatically store these details in order to speed up the payment process.
In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
- Contract – your personal information is processed in order to fulfill a contractual arrangement.
- Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
- Legitimate Interests – this means in the interests of Onecall Distribution in managing our business to allow us to provide you with the best products and services in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
- Legal Obligation – where there is statutory or other legal requirements to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
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What We Use Your Personal Information For |
Our Reasons (Legal Basis) |
Our Explanation Of Onecall Distribution’s Legitimate Interests |
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Set up your Onecall Distribution account |
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Process efficiency in dealing with such activity. |
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Storing payment cards |
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N/A |
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Process your orders |
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N/A |
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Notify you of your order status |
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Process efficiency in dealing with such activity, and to make improvements to our services. |
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Manage your account/ provide customer services to you. This may include: transfers to Third Countries who undertake customer services/communications activities call recording data verification customer complaints/queries |
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Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them. |
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To detect, investigate and report financial crime (e.g. Fraud) |
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Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements. |
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Undertake website personalisation and administration |
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Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services. |
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Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising. |
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Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. |
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Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you. |
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Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. |
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Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research. |
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Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. |
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Maintaining network and data security. |
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To maintain the security of our network this in turn helps us to maintain the safety and confidentiality of your information. |
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Logistics planning, demand forecasting, management information and research. |
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We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges. |
Who we share your information with and why
Onecall Distribution works with a number of trusted suppliers, agencies and businesses in order to provide you the high-quality goods and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies, product technicians visiting your home and market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:
Delivery Partners
In order for you to receive your goods, Onecall Distribution works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
Payment Processing
Onecall Distribution works with trusted third-party payment processing providers in order to securely take and manage payments.
Debt Recovery and Fraud Prevention Services
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the personal information that will be processed include, for example: name, address, contact details, financial information, device identifiers including IP address and vehicle details.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or laundering risk, your data can be help for up to six years.
Automated Decisions
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you post a fraud or money laundering risk if our processing reveals your behavior to be consistent with money laundering or known to be fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision-making: if you want to know more please contact us using the details above.
Consequences of Processing
If we, or a fraud prevention agency, determines that you post a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.
Data Transfers
Whenever fraud prevention agencies transfer your personal data outside of the European Economic area, they impost contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Keeping in touch with you
We want to keep you up to date with the information about new ranges, special offers, and improvements to our website. When you set up your account, we will ask you if you want to receive this type of marketing information.
Onecall Distribution will not share your information with companies outside of Onecall Distribution for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above or by emailing sales@onecalldistribution.co.uk or by calling us on (+44) 121 667 3746.
You may continue to receive mailings for a short period while your request is dealt with.
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
- in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights?
You are entitled to request the following from Onecall Distribution:
- Right of access –to request access to your personal information and information about how we process it
- Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased contact us on (+44) 121 667 3746.
- Right to restriction of processing – to restrict processing of your personal information
- Right to data portability - to electronically move, copy or transfer your personal information in a standard form
- Right to object - to object to processing of your personal information
- Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact us on sales@onecalldistribution.co.uk.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country that you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint, and we will seek to resolve any issues or concerns you may have.
Cookie Notice
This notice is designed to help you understand what cookies are, how Onecall Distribution uses them and the choices you have in regards to their use.
By continuing to use www.onecalldistribution.com the “site”, you are agreeing to our use of cookies in the manner described in this notice.
What are cookies?
Cookies are small text files that are stored on your browser or in the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user of either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up and account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
Functionality Cookies
These cookies allow websites and applications to remember the choices you make (such as your user name, language or the region you are in) and provide enhances, and more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests/ We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert we have sent you.
If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com
What do we use Cookies for?
- They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalized web experience and determine relevant products to show you.
- To personalise and improve your customer experience.
- To allow you to sign in to your Onecall Distribution Account, so that you can use “my account” features such as order information, making payments and viewing statements.
- To recognise the device that you’re using.
- To store the content of your online shopping bag while you browse the site and to complete an order.
- To record the areas of the Site that you have visited, products you have viewed and the time spent browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
- We also offer you the facility to share your experience on our Site through social media such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Onecall Distribution uses First Party cookies (these are placed there and used solely by Onecall Distribution) and Third Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find out more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com
For a video about cookies visit www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and manty integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amends the settings provided in your web-browser to prevent us from sorting cookies on your computer hard drive.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.
Contact
Should you need to contact us please write to:
Data Protection Officer Onecall Distribution Limited, 28 Monkspath Business Park, Shirley, B90 4NZ, United Kingdom or via sales@oncealldistribution.co.uk quoting Security and Privacy Enquiry.